
Hotel Guest App 2025-2033 Overview: Trends, Competitor Dynamics, and Opportunities
Hotel Guest App by Type (Billed Annually, Customized Billing), by Application (Luxury Hotels, Mid-range Hotels, Vacation Resorts, Others), by North America (United States, Canada, Mexico), by South America (Brazil, Argentina, Rest of South America), by Europe (United Kingdom, Germany, France, Italy, Spain, Russia, Benelux, Nordics, Rest of Europe), by Middle East & Africa (Turkey, Israel, GCC, North Africa, South Africa, Rest of Middle East & Africa), by Asia Pacific (China, India, Japan, South Korea, ASEAN, Oceania, Rest of Asia Pacific) Forecast 2025-2033
Key Insights
Market Overview
The global Hotel Guest App market is poised for substantial growth, with a projected market size of million in 2025 and a CAGR of 6.6% from 2025 to 2033. Factors driving this growth include the rising demand for convenience, personalization, and enhanced guest experiences, as well as the increasing adoption of mobile technology in the hospitality sector. Key market trends include the integration of artificial intelligence (AI) and chatbots, the proliferation of mobile payment solutions, and the increasing focus on guest loyalty and engagement.
Competitive Landscape
The Hotel Guest App market is characterized by a competitive landscape with a mix of established vendors and emerging players. Notable companies in the market include Stay, Canary Technologies, Sojern, Hotel Friend, Cloudbeds, HiJiffy, Duve, Asksuite, Easyway, Flexkeeping, Guestnet, Bookboost AB, GuestBell, GuestU, Altitude, Criton, Intelity, Hotelcore, and Nonius. These companies offer a range of solutions tailored to different hotel types and guest needs, including billing options, application types, and regional coverage.

Hotel Guest App Trends
The global hotel guest app market size was valued at USD 1.5 billion in 2022 and is projected to expand at a compound annual growth rate (CAGR) of 13.2% from 2023 to 2030. The rising adoption of smartphones, increasing internet penetration, and growing preference for personalized guest experiences are key factors driving the market growth.
Moreover, hotels are increasingly implementing guest apps to enhance operational efficiency, streamline communication, and provide tailored services. These apps allow guests to check-in and check-out remotely, access room controls, order room service, book amenities, and communicate with hotel staff directly.
Driving Forces: What's Propelling the Hotel Guest App
The growing demand for convenience, personalization, and enhanced guest experiences is propelling the adoption of hotel guest apps. These apps provide guests with real-time information about the hotel, its amenities, and local attractions. They also enable guests to customize their stays and receive personalized recommendations based on their preferences.
Additionally, the proliferation of smartphones and the increasing availability of high-speed internet have made guest apps more accessible and user-friendly. Hotels are also recognizing the potential of these apps to improve guest satisfaction, loyalty, and revenue generation.

Challenges and Restraints in Hotel Guest App
Despite their growing popularity, hotel guest apps face certain challenges and restraints. These include:
- Compatibility issues: Guest apps need to be compatible with various mobile devices and operating systems to ensure a seamless user experience.
- Security concerns: Guest apps handle sensitive guest data, so it is crucial to ensure robust security measures are in place to protect user information.
- Cost of implementation: Developing and maintaining a hotel guest app can be expensive, especially for small and independent properties.
- Lack of digital literacy: Some guests may not be comfortable using mobile apps, which can limit the adoption and effectiveness of guest apps.
Key Region or Country & Segment to Dominate the Market
The North America region is expected to dominate the hotel guest app market, accounting for the largest share of revenue. The high adoption of smartphones, the presence of major hotel chains, and the growing demand for personalized guest experiences are key factors driving the market growth in this region.
Within the market, the Application segment of Vacation Resorts is projected to witness the highest growth during the forecast period. Vacation resorts are increasingly adopting guest apps to provide guests with a more engaging and interactive experience. These apps allow guests to access resort information, book activities, make reservations, and communicate with resort staff.
Growth Catalysts in Hotel Guest App Industry
Several factors are expected to contribute to the growth of the hotel guest app market, including:
- Rising demand for mobile-based services: The increasing use of mobile devices for various activities, including hotel bookings and guest services, is driving the adoption of guest apps.
- Growing focus on guest satisfaction and loyalty: Hotels are recognizing the importance of providing a positive guest experience to enhance customer satisfaction and loyalty. Guest apps can play a crucial role in this by enabling personalized services and addressing guest needs in real-time.
- Technological advancements: The emergence of technologies such as artificial intelligence (AI) and the Internet of Things (IoT) is enhancing the functionality and capabilities of hotel guest apps. AI-powered chatbots and IoT-enabled room controls can provide guests with more intuitive and interactive experiences.
Leading Players in the Hotel Guest App
Key players operating in the hotel guest app market include:
- Stay
- Canary Technologies
- Sojern
- Hotel Friend
- Cloudbeds
- HiJiffy
- Duve
- Asksuite
- Easyway
- Flexkeeping
- Guestnet
- Bookboost AB
- GuestBell
- GuestU
- Altitude
- Criton
- Intelity
- Hotelcore
- Nonius
Significant Developments in Hotel Guest App Sector
The hotel guest app sector is witnessing significant developments, including:
- Integration with IoT devices: Guest apps are increasingly integrating with IoT devices, such as smart thermostats, lighting, and door locks. This enables guests to control room settings, adjust lighting, and access their rooms using their mobile devices.
- Personalized recommendations: Guest apps are leveraging AI and machine learning to provide guests with personalized recommendations for dining, activities, and local attractions based on their preferences and past behavior.
- Virtual reality (VR) and augmented reality (AR) experiences: Some guest apps are incorporating VR and AR technologies to offer guests immersive experiences, such as virtual tours of the hotel facilities or AR-enhanced room controls.
Comprehensive Coverage Hotel Guest App Report
For a comprehensive analysis of the hotel guest app market, including key market insights, drivers and restraints, regional analysis, and competitive landscape, refer to the following research report:
Hotel Guest App Market Research Report
Hotel Guest App Segmentation
-
1. Type
- 1.1. Billed Annually
- 1.2. Customized Billing
-
2. Application
- 2.1. Luxury Hotels
- 2.2. Mid-range Hotels
- 2.3. Vacation Resorts
- 2.4. Others
Hotel Guest App Segmentation By Geography
-
1. North America
- 1.1. United States
- 1.2. Canada
- 1.3. Mexico
-
2. South America
- 2.1. Brazil
- 2.2. Argentina
- 2.3. Rest of South America
-
3. Europe
- 3.1. United Kingdom
- 3.2. Germany
- 3.3. France
- 3.4. Italy
- 3.5. Spain
- 3.6. Russia
- 3.7. Benelux
- 3.8. Nordics
- 3.9. Rest of Europe
-
4. Middle East & Africa
- 4.1. Turkey
- 4.2. Israel
- 4.3. GCC
- 4.4. North Africa
- 4.5. South Africa
- 4.6. Rest of Middle East & Africa
-
5. Asia Pacific
- 5.1. China
- 5.2. India
- 5.3. Japan
- 5.4. South Korea
- 5.5. ASEAN
- 5.6. Oceania
- 5.7. Rest of Asia Pacific

Hotel Guest App REPORT HIGHLIGHTS
Aspects | Details |
---|---|
Study Period | 2019-2033 |
Base Year | 2024 |
Estimated Year | 2025 |
Forecast Period | 2025-2033 |
Historical Period | 2019-2024 |
Growth Rate | CAGR of 6.6% from 2019-2033 |
Segmentation |
|
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- 1. Introduction
- 1.1. Research Scope
- 1.2. Market Segmentation
- 1.3. Research Methodology
- 1.4. Definitions and Assumptions
- 2. Executive Summary
- 2.1. Introduction
- 3. Market Dynamics
- 3.1. Introduction
- 3.2. Market Drivers
- 3.3. Market Restrains
- 3.4. Market Trends
- 4. Market Factor Analysis
- 4.1. Porters Five Forces
- 4.2. Supply/Value Chain
- 4.3. PESTEL analysis
- 4.4. Market Entropy
- 4.5. Patent/Trademark Analysis
- 5. Global Hotel Guest App Analysis, Insights and Forecast, 2019-2031
- 5.1. Market Analysis, Insights and Forecast - by Type
- 5.1.1. Billed Annually
- 5.1.2. Customized Billing
- 5.2. Market Analysis, Insights and Forecast - by Application
- 5.2.1. Luxury Hotels
- 5.2.2. Mid-range Hotels
- 5.2.3. Vacation Resorts
- 5.2.4. Others
- 5.3. Market Analysis, Insights and Forecast - by Region
- 5.3.1. North America
- 5.3.2. South America
- 5.3.3. Europe
- 5.3.4. Middle East & Africa
- 5.3.5. Asia Pacific
- 5.1. Market Analysis, Insights and Forecast - by Type
- 6. North America Hotel Guest App Analysis, Insights and Forecast, 2019-2031
- 6.1. Market Analysis, Insights and Forecast - by Type
- 6.1.1. Billed Annually
- 6.1.2. Customized Billing
- 6.2. Market Analysis, Insights and Forecast - by Application
- 6.2.1. Luxury Hotels
- 6.2.2. Mid-range Hotels
- 6.2.3. Vacation Resorts
- 6.2.4. Others
- 6.1. Market Analysis, Insights and Forecast - by Type
- 7. South America Hotel Guest App Analysis, Insights and Forecast, 2019-2031
- 7.1. Market Analysis, Insights and Forecast - by Type
- 7.1.1. Billed Annually
- 7.1.2. Customized Billing
- 7.2. Market Analysis, Insights and Forecast - by Application
- 7.2.1. Luxury Hotels
- 7.2.2. Mid-range Hotels
- 7.2.3. Vacation Resorts
- 7.2.4. Others
- 7.1. Market Analysis, Insights and Forecast - by Type
- 8. Europe Hotel Guest App Analysis, Insights and Forecast, 2019-2031
- 8.1. Market Analysis, Insights and Forecast - by Type
- 8.1.1. Billed Annually
- 8.1.2. Customized Billing
- 8.2. Market Analysis, Insights and Forecast - by Application
- 8.2.1. Luxury Hotels
- 8.2.2. Mid-range Hotels
- 8.2.3. Vacation Resorts
- 8.2.4. Others
- 8.1. Market Analysis, Insights and Forecast - by Type
- 9. Middle East & Africa Hotel Guest App Analysis, Insights and Forecast, 2019-2031
- 9.1. Market Analysis, Insights and Forecast - by Type
- 9.1.1. Billed Annually
- 9.1.2. Customized Billing
- 9.2. Market Analysis, Insights and Forecast - by Application
- 9.2.1. Luxury Hotels
- 9.2.2. Mid-range Hotels
- 9.2.3. Vacation Resorts
- 9.2.4. Others
- 9.1. Market Analysis, Insights and Forecast - by Type
- 10. Asia Pacific Hotel Guest App Analysis, Insights and Forecast, 2019-2031
- 10.1. Market Analysis, Insights and Forecast - by Type
- 10.1.1. Billed Annually
- 10.1.2. Customized Billing
- 10.2. Market Analysis, Insights and Forecast - by Application
- 10.2.1. Luxury Hotels
- 10.2.2. Mid-range Hotels
- 10.2.3. Vacation Resorts
- 10.2.4. Others
- 10.1. Market Analysis, Insights and Forecast - by Type
- 11. Competitive Analysis
- 11.1. Global Market Share Analysis 2024
- 11.2. Company Profiles
- 11.2.1 Stay
- 11.2.1.1. Overview
- 11.2.1.2. Products
- 11.2.1.3. SWOT Analysis
- 11.2.1.4. Recent Developments
- 11.2.1.5. Financials (Based on Availability)
- 11.2.2 Canary Technologies
- 11.2.2.1. Overview
- 11.2.2.2. Products
- 11.2.2.3. SWOT Analysis
- 11.2.2.4. Recent Developments
- 11.2.2.5. Financials (Based on Availability)
- 11.2.3 Sojern
- 11.2.3.1. Overview
- 11.2.3.2. Products
- 11.2.3.3. SWOT Analysis
- 11.2.3.4. Recent Developments
- 11.2.3.5. Financials (Based on Availability)
- 11.2.4 Hotel Friend
- 11.2.4.1. Overview
- 11.2.4.2. Products
- 11.2.4.3. SWOT Analysis
- 11.2.4.4. Recent Developments
- 11.2.4.5. Financials (Based on Availability)
- 11.2.5 Cloudbeds
- 11.2.5.1. Overview
- 11.2.5.2. Products
- 11.2.5.3. SWOT Analysis
- 11.2.5.4. Recent Developments
- 11.2.5.5. Financials (Based on Availability)
- 11.2.6 HiJiffy
- 11.2.6.1. Overview
- 11.2.6.2. Products
- 11.2.6.3. SWOT Analysis
- 11.2.6.4. Recent Developments
- 11.2.6.5. Financials (Based on Availability)
- 11.2.7 Duve
- 11.2.7.1. Overview
- 11.2.7.2. Products
- 11.2.7.3. SWOT Analysis
- 11.2.7.4. Recent Developments
- 11.2.7.5. Financials (Based on Availability)
- 11.2.8 Asksuite
- 11.2.8.1. Overview
- 11.2.8.2. Products
- 11.2.8.3. SWOT Analysis
- 11.2.8.4. Recent Developments
- 11.2.8.5. Financials (Based on Availability)
- 11.2.9 Easyway
- 11.2.9.1. Overview
- 11.2.9.2. Products
- 11.2.9.3. SWOT Analysis
- 11.2.9.4. Recent Developments
- 11.2.9.5. Financials (Based on Availability)
- 11.2.10 Flexkeeping
- 11.2.10.1. Overview
- 11.2.10.2. Products
- 11.2.10.3. SWOT Analysis
- 11.2.10.4. Recent Developments
- 11.2.10.5. Financials (Based on Availability)
- 11.2.11 Guestnet
- 11.2.11.1. Overview
- 11.2.11.2. Products
- 11.2.11.3. SWOT Analysis
- 11.2.11.4. Recent Developments
- 11.2.11.5. Financials (Based on Availability)
- 11.2.12 Bookboost AB
- 11.2.12.1. Overview
- 11.2.12.2. Products
- 11.2.12.3. SWOT Analysis
- 11.2.12.4. Recent Developments
- 11.2.12.5. Financials (Based on Availability)
- 11.2.13 GuestBell
- 11.2.13.1. Overview
- 11.2.13.2. Products
- 11.2.13.3. SWOT Analysis
- 11.2.13.4. Recent Developments
- 11.2.13.5. Financials (Based on Availability)
- 11.2.14 GuestU
- 11.2.14.1. Overview
- 11.2.14.2. Products
- 11.2.14.3. SWOT Analysis
- 11.2.14.4. Recent Developments
- 11.2.14.5. Financials (Based on Availability)
- 11.2.15 Altitude
- 11.2.15.1. Overview
- 11.2.15.2. Products
- 11.2.15.3. SWOT Analysis
- 11.2.15.4. Recent Developments
- 11.2.15.5. Financials (Based on Availability)
- 11.2.16 Criton
- 11.2.16.1. Overview
- 11.2.16.2. Products
- 11.2.16.3. SWOT Analysis
- 11.2.16.4. Recent Developments
- 11.2.16.5. Financials (Based on Availability)
- 11.2.17 Intelity
- 11.2.17.1. Overview
- 11.2.17.2. Products
- 11.2.17.3. SWOT Analysis
- 11.2.17.4. Recent Developments
- 11.2.17.5. Financials (Based on Availability)
- 11.2.18 Hotelcore
- 11.2.18.1. Overview
- 11.2.18.2. Products
- 11.2.18.3. SWOT Analysis
- 11.2.18.4. Recent Developments
- 11.2.18.5. Financials (Based on Availability)
- 11.2.19 Nonius
- 11.2.19.1. Overview
- 11.2.19.2. Products
- 11.2.19.3. SWOT Analysis
- 11.2.19.4. Recent Developments
- 11.2.19.5. Financials (Based on Availability)
- 11.2.1 Stay
- Figure 1: Global Hotel Guest App Revenue Breakdown (million, %) by Region 2024 & 2032
- Figure 2: North America Hotel Guest App Revenue (million), by Type 2024 & 2032
- Figure 3: North America Hotel Guest App Revenue Share (%), by Type 2024 & 2032
- Figure 4: North America Hotel Guest App Revenue (million), by Application 2024 & 2032
- Figure 5: North America Hotel Guest App Revenue Share (%), by Application 2024 & 2032
- Figure 6: North America Hotel Guest App Revenue (million), by Country 2024 & 2032
- Figure 7: North America Hotel Guest App Revenue Share (%), by Country 2024 & 2032
- Figure 8: South America Hotel Guest App Revenue (million), by Type 2024 & 2032
- Figure 9: South America Hotel Guest App Revenue Share (%), by Type 2024 & 2032
- Figure 10: South America Hotel Guest App Revenue (million), by Application 2024 & 2032
- Figure 11: South America Hotel Guest App Revenue Share (%), by Application 2024 & 2032
- Figure 12: South America Hotel Guest App Revenue (million), by Country 2024 & 2032
- Figure 13: South America Hotel Guest App Revenue Share (%), by Country 2024 & 2032
- Figure 14: Europe Hotel Guest App Revenue (million), by Type 2024 & 2032
- Figure 15: Europe Hotel Guest App Revenue Share (%), by Type 2024 & 2032
- Figure 16: Europe Hotel Guest App Revenue (million), by Application 2024 & 2032
- Figure 17: Europe Hotel Guest App Revenue Share (%), by Application 2024 & 2032
- Figure 18: Europe Hotel Guest App Revenue (million), by Country 2024 & 2032
- Figure 19: Europe Hotel Guest App Revenue Share (%), by Country 2024 & 2032
- Figure 20: Middle East & Africa Hotel Guest App Revenue (million), by Type 2024 & 2032
- Figure 21: Middle East & Africa Hotel Guest App Revenue Share (%), by Type 2024 & 2032
- Figure 22: Middle East & Africa Hotel Guest App Revenue (million), by Application 2024 & 2032
- Figure 23: Middle East & Africa Hotel Guest App Revenue Share (%), by Application 2024 & 2032
- Figure 24: Middle East & Africa Hotel Guest App Revenue (million), by Country 2024 & 2032
- Figure 25: Middle East & Africa Hotel Guest App Revenue Share (%), by Country 2024 & 2032
- Figure 26: Asia Pacific Hotel Guest App Revenue (million), by Type 2024 & 2032
- Figure 27: Asia Pacific Hotel Guest App Revenue Share (%), by Type 2024 & 2032
- Figure 28: Asia Pacific Hotel Guest App Revenue (million), by Application 2024 & 2032
- Figure 29: Asia Pacific Hotel Guest App Revenue Share (%), by Application 2024 & 2032
- Figure 30: Asia Pacific Hotel Guest App Revenue (million), by Country 2024 & 2032
- Figure 31: Asia Pacific Hotel Guest App Revenue Share (%), by Country 2024 & 2032
- Table 1: Global Hotel Guest App Revenue million Forecast, by Region 2019 & 2032
- Table 2: Global Hotel Guest App Revenue million Forecast, by Type 2019 & 2032
- Table 3: Global Hotel Guest App Revenue million Forecast, by Application 2019 & 2032
- Table 4: Global Hotel Guest App Revenue million Forecast, by Region 2019 & 2032
- Table 5: Global Hotel Guest App Revenue million Forecast, by Type 2019 & 2032
- Table 6: Global Hotel Guest App Revenue million Forecast, by Application 2019 & 2032
- Table 7: Global Hotel Guest App Revenue million Forecast, by Country 2019 & 2032
- Table 8: United States Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 9: Canada Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 10: Mexico Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 11: Global Hotel Guest App Revenue million Forecast, by Type 2019 & 2032
- Table 12: Global Hotel Guest App Revenue million Forecast, by Application 2019 & 2032
- Table 13: Global Hotel Guest App Revenue million Forecast, by Country 2019 & 2032
- Table 14: Brazil Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 15: Argentina Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 16: Rest of South America Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 17: Global Hotel Guest App Revenue million Forecast, by Type 2019 & 2032
- Table 18: Global Hotel Guest App Revenue million Forecast, by Application 2019 & 2032
- Table 19: Global Hotel Guest App Revenue million Forecast, by Country 2019 & 2032
- Table 20: United Kingdom Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 21: Germany Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 22: France Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 23: Italy Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 24: Spain Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 25: Russia Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 26: Benelux Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 27: Nordics Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 28: Rest of Europe Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 29: Global Hotel Guest App Revenue million Forecast, by Type 2019 & 2032
- Table 30: Global Hotel Guest App Revenue million Forecast, by Application 2019 & 2032
- Table 31: Global Hotel Guest App Revenue million Forecast, by Country 2019 & 2032
- Table 32: Turkey Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 33: Israel Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 34: GCC Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 35: North Africa Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 36: South Africa Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 37: Rest of Middle East & Africa Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 38: Global Hotel Guest App Revenue million Forecast, by Type 2019 & 2032
- Table 39: Global Hotel Guest App Revenue million Forecast, by Application 2019 & 2032
- Table 40: Global Hotel Guest App Revenue million Forecast, by Country 2019 & 2032
- Table 41: China Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 42: India Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 43: Japan Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 44: South Korea Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 45: ASEAN Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 46: Oceania Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
- Table 47: Rest of Asia Pacific Hotel Guest App Revenue (million) Forecast, by Application 2019 & 2032
Aspects | Details |
---|---|
Study Period | 2019-2033 |
Base Year | 2024 |
Estimated Year | 2025 |
Forecast Period | 2025-2033 |
Historical Period | 2019-2024 |
Growth Rate | CAGR of 6.6% from 2019-2033 |
Segmentation |
|
STEP 1 - Identification of Relevant Samples Size from Population Database



STEP 2 - Approaches for Defining Global Market Size (Value, Volume* & Price*)

Note* : In applicable scenarios
STEP 3 - Data Sources
Primary Research
- Web Analytics
- Survey Reports
- Research Institute
- Latest Research Reports
- Opinion Leaders
Secondary Research
- Annual Reports
- White Paper
- Latest Press Release
- Industry Association
- Paid Database
- Investor Presentations

STEP 4 - Data Triangulation
Involves using different sources of information in order to increase the validity of a study
These sources are likely to be stakeholders in a program - participants, other researchers, program staff, other community members, and so on.
Then we put all data in single framework & apply various statistical tools to find out the dynamic on the market.
During the analysis stage, feedback from the stakeholder groups would be compared to determine areas of agreement as well as areas of divergence
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