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Information & Technology

Knowledge Base Software

Knowledge Base Software Strategic Roadmap: Analysis and Forecasts 2025-2033

Knowledge Base Software by Type (Cloud-based, On-premises), by Application (SMEs, Large Enterprises), by North America (United States, Canada, Mexico), by South America (Brazil, Argentina, Rest of South America), by Europe (United Kingdom, Germany, France, Italy, Spain, Russia, Benelux, Nordics, Rest of Europe), by Middle East & Africa (Turkey, Israel, GCC, North Africa, South Africa, Rest of Middle East & Africa), by Asia Pacific (China, India, Japan, South Korea, ASEAN, Oceania, Rest of Asia Pacific) Forecast 2025-2033

Jan 20 2025

Base Year: 2024

169 Pages

Knowledge Base Software Strategic Roadmap: Analysis and Forecasts 2025-2033

Key Insights

The market for Knowledge Base Software is experiencing significant growth, driven by factors such as the increasing adoption of cloud-based solutions, the growing need for self-service customer support, and the rise of remote work. The global Knowledge Base Software market was valued at $497 million in 2025 and is projected to reach $1.48 billion by 2033, exhibiting a CAGR of 12.4% during the forecast period (2025-2033).

Cloud-based Knowledge Base Software solutions offer several advantages over on-premises solutions, such as reduced IT costs, increased scalability, and enhanced accessibility. Furthermore, the increasing adoption of self-service customer support portals, fueled by the rise of remote work and the need for immediate assistance, has contributed to the popularity of Knowledge Base Software. The market is highly competitive, with key players including Zendesk, Atlassian, Guru, and Document360. Partnerships, acquisitions, and product launches are common strategies adopted by these companies to expand their market share.

Knowledge Base Software Research Report - Market Size, Growth & Forecast

Knowledge Base Software Trends

The knowledge base software market is experiencing significant growth, driven by the increasing need for businesses to manage and share knowledge effectively. The market is expected to reach a value of $11.7 billion by 2028, growing at a CAGR of 14.3%. The key market insights that are driving this growth include:

• The rising adoption of cloud-based knowledge base software, which offers benefits such as scalability, flexibility, and cost-effectiveness. • The growing demand for self-service support, as customers prefer to find answers to their questions without having to contact customer support. • The increasing use of knowledge base software for employee training and onboarding. • The growing need for businesses to comply with regulatory requirements, such as the GDPR, which require them to have a system in place for managing and sharing knowledge.

Driving Forces: What's Propelling the Knowledge Base Software

The key driving forces that are propelling the growth of the knowledge base software market include:

• The increasing need for businesses to manage and share knowledge effectively. • The rising adoption of cloud-based knowledge base software. • The growing demand for self-service support. • The increasing use of knowledge base software for employee training and onboarding. • The growing need for businesses to comply with regulatory requirements.

Challenges and Restraints in Knowledge Base Software

The key challenges and restraints that are hindering the growth of the knowledge base software market include:

• The high cost of implementation and maintenance. • The lack of technical expertise required to implement and manage knowledge base software. • The difficulty in maintaining the accuracy and completeness of knowledge bases. • The resistance to change from traditional methods of knowledge management.

Key Region or Country & Segment to Dominate the Market

The key regions that are expected to dominate the knowledge base software market include North America, Europe, and Asia-Pacific. The key segments that are expected to dominate the market include cloud-based knowledge base software and knowledge base software for large enterprises.

Cloud-based knowledge base software is expected to dominate the market, as it offers benefits such as scalability, flexibility, and cost-effectiveness.

Knowledge base software for large enterprises is expected to dominate the market, as large enterprises have a greater need for managing and sharing knowledge.

Growth Catalysts in Knowledge Base Software Industry

The key growth catalysts that are expected to drive the growth of the knowledge base software industry include:

• The increasing adoption of cloud-based knowledge base software. • The growing demand for self-service support. • The increasing use of knowledge base software for employee training and onboarding. • The growing need for businesses to comply with regulatory requirements.

Leading Players in the Knowledge Base Software

The leading players in the knowledge base software market include Zendesk, Atlassian, Guru, Document360, Bloomfire, Zoho Desk, Helpcrunch, Helpjuice, Notion, Help Scout, Hubspot Service Hub, ProProfs Knowledge Base, ServiceNow, Slite, Whatfix, Archbee, HappyFox, Confluence, Knowmax, Nuclino, Shelf, Bookstack, Wix Answers, inSided.

Significant Developments in Knowledge Base Software Sector

The significant developments in the knowledge base software sector include:

• The increasing adoption of artificial intelligence (AI) and machine learning (ML) to improve the accuracy and completeness of knowledge bases. • The development of new knowledge base software platforms that are designed for specific industries and use cases. • The growing popularity of knowledge base software as a tool for employee training and onboarding.

Comprehensive Coverage Knowledge Base Software Report

This report provides a comprehensive coverage of the knowledge base software market, including market size, market trends, key drivers, challenges, and restraints. The report also provides an analysis of the key regions and segments that are expected to dominate the market.

Knowledge Base Software Segmentation

1. Type
- 1.1. /> Cloud-based
- 1.2. On-premises
2. Application
- 2.1. /> SMEs
- 2.2. Large Enterprises

Knowledge Base Software Segmentation By Geography

1. North America
- 1.1. United States
- 1.2. Canada
- 1.3. Mexico
2. South America
- 2.1. Brazil
- 2.2. Argentina
- 2.3. Rest of South America
3. Europe
- 3.1. United Kingdom
- 3.2. Germany
- 3.3. France
- 3.4. Italy
- 3.5. Spain
- 3.6. Russia
- 3.7. Benelux
- 3.8. Nordics
- 3.9. Rest of Europe
4. Middle East & Africa
- 4.1. Turkey
- 4.2. Israel
- 4.3. GCC
- 4.4. North Africa
- 4.5. South Africa
- 4.6. Rest of Middle East & Africa
5. Asia Pacific
- 5.1. China
- 5.2. India
- 5.3. Japan
- 5.4. South Korea
- 5.5. ASEAN
- 5.6. Oceania
- 5.7. Rest of Asia Pacific

Knowledge Base Software REPORT HIGHLIGHTS

Aspects	Details
Study Period	2019-2033
Base Year	2024
Estimated Year	2025
Forecast Period	2025-2033
Historical Period	2019-2024
Growth Rate	CAGR of XX% from 2019-2033
Segmentation	By Type Cloud-based On-premises By Application SMEs Large Enterprises By Geography North America United States Canada Mexico South America Brazil Argentina Rest of South America Europe United Kingdom Germany France Italy Spain Russia Benelux Nordics Rest of Europe Middle East & Africa Turkey Israel GCC North Africa South Africa Rest of Middle East & Africa Asia Pacific China India Japan South Korea ASEAN Oceania Rest of Asia Pacific

Frequently Asked Questions

How can I stay updated on further developments or reports in the Knowledge Base Software?

To stay informed about further developments, trends, and reports in the Knowledge Base Software, consider subscribing to industry newsletters, following relevant companies and organizations, or regularly checking reputable industry news sources and publications.

What are the notable trends driving market growth?

Which companies are prominent players in the Knowledge Base Software?

Key companies in the market include Zendesk,Atlassian,Guru,Document360,Bloomfire,Zoho Desk,Helpcrunch,Helpjuice,Notion,Help Scout,Hubspot Service Hub,ProProfs Knowledge Base,ServiceNow,Slite,Whatfix,Archbee,HappyFox,Confluence,Knowmax,Nuclino,Shelf,Bookstack,Wix Answers,inSided

Can you provide details about the market size?

The market size is estimated to be USD 497 million as of 2022.

Are there any restraints impacting market growth?

Is the market size provided in terms of value or volume?

The market size is provided in terms of value, measured in million .

Are there any specific market keywords associated with the report?

Yes, the market keyword associated with the report is "Knowledge Base Software," which aids in identifying and referencing the specific market segment covered.

What are the main segments of the Knowledge Base Software?

The market segments include

Table Of Content

1. Introduction
- 1.1. Research Scope
- 1.2. Market Segmentation
- 1.3. Research Methodology
- 1.4. Definitions and Assumptions
2. Executive Summary
- 2.1. Introduction
3. Market Dynamics
- 3.1. Introduction
- - 3.2. Market Drivers
- - 3.3. Market Restrains
- - 3.4. Market Trends
4. Market Factor Analysis
- 4.1. Porters Five Forces
- 4.2. Supply/Value Chain
- 4.3. PESTEL analysis
- 4.4. Market Entropy
- 4.5. Patent/Trademark Analysis
5. Global Knowledge Base Software Analysis, Insights and Forecast, 2019-2031
- 5.1. Market Analysis, Insights and Forecast - by Type
  - 5.1.1. Cloud-based
  - 5.1.2. On-premises
- 5.2. Market Analysis, Insights and Forecast - by Application
  - 5.2.1. SMEs
  - 5.2.2. Large Enterprises
- 5.3. Market Analysis, Insights and Forecast - by Region
  - 5.3.1. North America
  - 5.3.2. South America
  - 5.3.3. Europe
  - 5.3.4. Middle East & Africa
  - 5.3.5. Asia Pacific
6. North America Knowledge Base Software Analysis, Insights and Forecast, 2019-2031
- 6.1. Market Analysis, Insights and Forecast - by Type
  - 6.1.1. Cloud-based
  - 6.1.2. On-premises
- 6.2. Market Analysis, Insights and Forecast - by Application
  - 6.2.1. SMEs
  - 6.2.2. Large Enterprises
7. South America Knowledge Base Software Analysis, Insights and Forecast, 2019-2031
- 7.1. Market Analysis, Insights and Forecast - by Type
  - 7.1.1. Cloud-based
  - 7.1.2. On-premises
- 7.2. Market Analysis, Insights and Forecast - by Application
  - 7.2.1. SMEs
  - 7.2.2. Large Enterprises
8. Europe Knowledge Base Software Analysis, Insights and Forecast, 2019-2031
- 8.1. Market Analysis, Insights and Forecast - by Type
  - 8.1.1. Cloud-based
  - 8.1.2. On-premises
- 8.2. Market Analysis, Insights and Forecast - by Application
  - 8.2.1. SMEs
  - 8.2.2. Large Enterprises
9. Middle East & Africa Knowledge Base Software Analysis, Insights and Forecast, 2019-2031
- 9.1. Market Analysis, Insights and Forecast - by Type
  - 9.1.1. Cloud-based
  - 9.1.2. On-premises
- 9.2. Market Analysis, Insights and Forecast - by Application
  - 9.2.1. SMEs
  - 9.2.2. Large Enterprises
10. Asia Pacific Knowledge Base Software Analysis, Insights and Forecast, 2019-2031
- 10.1. Market Analysis, Insights and Forecast - by Type
  - 10.1.1. Cloud-based
  - 10.1.2. On-premises
- 10.2. Market Analysis, Insights and Forecast - by Application
  - 10.2.1. SMEs
  - 10.2.2. Large Enterprises
11. Competitive Analysis
- 11.1. Global Market Share Analysis 2024
- - 11.2. Company Profiles
  - - 11.2.1 Zendesk
      11.2.1.1. Overview
      11.2.1.2. Products
      11.2.1.3. SWOT Analysis
      11.2.1.4. Recent Developments
      11.2.1.5. Financials (Based on Availability)
    - 11.2.2 Atlassian
      11.2.2.1. Overview
      11.2.2.2. Products
      11.2.2.3. SWOT Analysis
      11.2.2.4. Recent Developments
      11.2.2.5. Financials (Based on Availability)
    - 11.2.3 Guru
      11.2.3.1. Overview
      11.2.3.2. Products
      11.2.3.3. SWOT Analysis
      11.2.3.4. Recent Developments
      11.2.3.5. Financials (Based on Availability)
    - 11.2.4 Document360
      11.2.4.1. Overview
      11.2.4.2. Products
      11.2.4.3. SWOT Analysis
      11.2.4.4. Recent Developments
      11.2.4.5. Financials (Based on Availability)
    - 11.2.5 Bloomfire
      11.2.5.1. Overview
      11.2.5.2. Products
      11.2.5.3. SWOT Analysis
      11.2.5.4. Recent Developments
      11.2.5.5. Financials (Based on Availability)
    - 11.2.6 Zoho Desk
      11.2.6.1. Overview
      11.2.6.2. Products
      11.2.6.3. SWOT Analysis
      11.2.6.4. Recent Developments
      11.2.6.5. Financials (Based on Availability)
    - 11.2.7 Helpcrunch
      11.2.7.1. Overview
      11.2.7.2. Products
      11.2.7.3. SWOT Analysis
      11.2.7.4. Recent Developments
      11.2.7.5. Financials (Based on Availability)
    - 11.2.8 Helpjuice
      11.2.8.1. Overview
      11.2.8.2. Products
      11.2.8.3. SWOT Analysis
      11.2.8.4. Recent Developments
      11.2.8.5. Financials (Based on Availability)
    - 11.2.9 Notion
      11.2.9.1. Overview
      11.2.9.2. Products
      11.2.9.3. SWOT Analysis
      11.2.9.4. Recent Developments
      11.2.9.5. Financials (Based on Availability)
    - 11.2.10 Help Scout
      11.2.10.1. Overview
      11.2.10.2. Products
      11.2.10.3. SWOT Analysis
      11.2.10.4. Recent Developments
      11.2.10.5. Financials (Based on Availability)
    - 11.2.11 Hubspot Service Hub
      11.2.11.1. Overview
      11.2.11.2. Products
      11.2.11.3. SWOT Analysis
      11.2.11.4. Recent Developments
      11.2.11.5. Financials (Based on Availability)
    - 11.2.12 ProProfs Knowledge Base
      11.2.12.1. Overview
      11.2.12.2. Products
      11.2.12.3. SWOT Analysis
      11.2.12.4. Recent Developments
      11.2.12.5. Financials (Based on Availability)
    - 11.2.13 ServiceNow
      11.2.13.1. Overview
      11.2.13.2. Products
      11.2.13.3. SWOT Analysis
      11.2.13.4. Recent Developments
      11.2.13.5. Financials (Based on Availability)
    - 11.2.14 Slite
      11.2.14.1. Overview
      11.2.14.2. Products
      11.2.14.3. SWOT Analysis
      11.2.14.4. Recent Developments
      11.2.14.5. Financials (Based on Availability)
    - 11.2.15 Whatfix
      11.2.15.1. Overview
      11.2.15.2. Products
      11.2.15.3. SWOT Analysis
      11.2.15.4. Recent Developments
      11.2.15.5. Financials (Based on Availability)
    - 11.2.16 Archbee
      11.2.16.1. Overview
      11.2.16.2. Products
      11.2.16.3. SWOT Analysis
      11.2.16.4. Recent Developments
      11.2.16.5. Financials (Based on Availability)
    - 11.2.17 HappyFox
      11.2.17.1. Overview
      11.2.17.2. Products
      11.2.17.3. SWOT Analysis
      11.2.17.4. Recent Developments
      11.2.17.5. Financials (Based on Availability)
    - 11.2.18 Confluence
      11.2.18.1. Overview
      11.2.18.2. Products
      11.2.18.3. SWOT Analysis
      11.2.18.4. Recent Developments
      11.2.18.5. Financials (Based on Availability)
    - 11.2.19 Knowmax
      11.2.19.1. Overview
      11.2.19.2. Products
      11.2.19.3. SWOT Analysis
      11.2.19.4. Recent Developments
      11.2.19.5. Financials (Based on Availability)
    - 11.2.20 Nuclino
      11.2.20.1. Overview
      11.2.20.2. Products
      11.2.20.3. SWOT Analysis
      11.2.20.4. Recent Developments
      11.2.20.5. Financials (Based on Availability)
    - 11.2.21 Shelf
      11.2.21.1. Overview
      11.2.21.2. Products
      11.2.21.3. SWOT Analysis
      11.2.21.4. Recent Developments
      11.2.21.5. Financials (Based on Availability)
    - 11.2.22 Bookstack
      11.2.22.1. Overview
      11.2.22.2. Products
      11.2.22.3. SWOT Analysis
      11.2.22.4. Recent Developments
      11.2.22.5. Financials (Based on Availability)
    - 11.2.23 Wix Answers
      11.2.23.1. Overview
      11.2.23.2. Products
      11.2.23.3. SWOT Analysis
      11.2.23.4. Recent Developments
      11.2.23.5. Financials (Based on Availability)
    - 11.2.24 inSided
      11.2.24.1. Overview
      11.2.24.2. Products
      11.2.24.3. SWOT Analysis
      11.2.24.4. Recent Developments
      11.2.24.5. Financials (Based on Availability)

List of Figures

Figure 1: Global Knowledge Base Software Revenue Breakdown (million, %) by Region 2024 & 2032
Figure 2: North America Knowledge Base Software Revenue (million), by Type 2024 & 2032
Figure 3: North America Knowledge Base Software Revenue Share (%), by Type 2024 & 2032
Figure 4: North America Knowledge Base Software Revenue (million), by Application 2024 & 2032
Figure 5: North America Knowledge Base Software Revenue Share (%), by Application 2024 & 2032
Figure 6: North America Knowledge Base Software Revenue (million), by Country 2024 & 2032
Figure 7: North America Knowledge Base Software Revenue Share (%), by Country 2024 & 2032
Figure 8: South America Knowledge Base Software Revenue (million), by Type 2024 & 2032
Figure 9: South America Knowledge Base Software Revenue Share (%), by Type 2024 & 2032
Figure 10: South America Knowledge Base Software Revenue (million), by Application 2024 & 2032
Figure 11: South America Knowledge Base Software Revenue Share (%), by Application 2024 & 2032
Figure 12: South America Knowledge Base Software Revenue (million), by Country 2024 & 2032
Figure 13: South America Knowledge Base Software Revenue Share (%), by Country 2024 & 2032
Figure 14: Europe Knowledge Base Software Revenue (million), by Type 2024 & 2032
Figure 15: Europe Knowledge Base Software Revenue Share (%), by Type 2024 & 2032
Figure 16: Europe Knowledge Base Software Revenue (million), by Application 2024 & 2032
Figure 17: Europe Knowledge Base Software Revenue Share (%), by Application 2024 & 2032
Figure 18: Europe Knowledge Base Software Revenue (million), by Country 2024 & 2032
Figure 19: Europe Knowledge Base Software Revenue Share (%), by Country 2024 & 2032
Figure 20: Middle East & Africa Knowledge Base Software Revenue (million), by Type 2024 & 2032
Figure 21: Middle East & Africa Knowledge Base Software Revenue Share (%), by Type 2024 & 2032
Figure 22: Middle East & Africa Knowledge Base Software Revenue (million), by Application 2024 & 2032
Figure 23: Middle East & Africa Knowledge Base Software Revenue Share (%), by Application 2024 & 2032
Figure 24: Middle East & Africa Knowledge Base Software Revenue (million), by Country 2024 & 2032
Figure 25: Middle East & Africa Knowledge Base Software Revenue Share (%), by Country 2024 & 2032
Figure 26: Asia Pacific Knowledge Base Software Revenue (million), by Type 2024 & 2032
Figure 27: Asia Pacific Knowledge Base Software Revenue Share (%), by Type 2024 & 2032
Figure 28: Asia Pacific Knowledge Base Software Revenue (million), by Application 2024 & 2032
Figure 29: Asia Pacific Knowledge Base Software Revenue Share (%), by Application 2024 & 2032
Figure 30: Asia Pacific Knowledge Base Software Revenue (million), by Country 2024 & 2032
Figure 31: Asia Pacific Knowledge Base Software Revenue Share (%), by Country 2024 & 2032

List of Tables

Table 1: Global Knowledge Base Software Revenue million Forecast, by Region 2019 & 2032
Table 2: Global Knowledge Base Software Revenue million Forecast, by Type 2019 & 2032
Table 3: Global Knowledge Base Software Revenue million Forecast, by Application 2019 & 2032
Table 4: Global Knowledge Base Software Revenue million Forecast, by Region 2019 & 2032
Table 5: Global Knowledge Base Software Revenue million Forecast, by Type 2019 & 2032
Table 6: Global Knowledge Base Software Revenue million Forecast, by Application 2019 & 2032
Table 7: Global Knowledge Base Software Revenue million Forecast, by Country 2019 & 2032
Table 8: United States Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 9: Canada Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 10: Mexico Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 11: Global Knowledge Base Software Revenue million Forecast, by Type 2019 & 2032
Table 12: Global Knowledge Base Software Revenue million Forecast, by Application 2019 & 2032
Table 13: Global Knowledge Base Software Revenue million Forecast, by Country 2019 & 2032
Table 14: Brazil Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 15: Argentina Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 16: Rest of South America Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 17: Global Knowledge Base Software Revenue million Forecast, by Type 2019 & 2032
Table 18: Global Knowledge Base Software Revenue million Forecast, by Application 2019 & 2032
Table 19: Global Knowledge Base Software Revenue million Forecast, by Country 2019 & 2032
Table 20: United Kingdom Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 21: Germany Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 22: France Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 23: Italy Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 24: Spain Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 25: Russia Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 26: Benelux Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 27: Nordics Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 28: Rest of Europe Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 29: Global Knowledge Base Software Revenue million Forecast, by Type 2019 & 2032
Table 30: Global Knowledge Base Software Revenue million Forecast, by Application 2019 & 2032
Table 31: Global Knowledge Base Software Revenue million Forecast, by Country 2019 & 2032
Table 32: Turkey Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 33: Israel Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 34: GCC Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 35: North Africa Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 36: South Africa Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 37: Rest of Middle East & Africa Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 38: Global Knowledge Base Software Revenue million Forecast, by Type 2019 & 2032
Table 39: Global Knowledge Base Software Revenue million Forecast, by Application 2019 & 2032
Table 40: Global Knowledge Base Software Revenue million Forecast, by Country 2019 & 2032
Table 41: China Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 42: India Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 43: Japan Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 44: South Korea Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 45: ASEAN Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 46: Oceania Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032
Table 47: Rest of Asia Pacific Knowledge Base Software Revenue (million) Forecast, by Application 2019 & 2032

Aspects	Details
Study Period	2019-2033
Base Year	2024
Estimated Year	2025
Forecast Period	2025-2033
Historical Period	2019-2024
Growth Rate	CAGR of XX% from 2019-2033
Segmentation	By Type Cloud-based On-premises By Application SMEs Large Enterprises By Geography North America United States Canada Mexico South America Brazil Argentina Rest of South America Europe United Kingdom Germany France Italy Spain Russia Benelux Nordics Rest of Europe Middle East & Africa Turkey Israel GCC North Africa South Africa Rest of Middle East & Africa Asia Pacific China India Japan South Korea ASEAN Oceania Rest of Asia Pacific

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